1. How can I deposit money to the account?
All the available payment methods are listed on the page
Deposit / Withdrawal.
Top...
2. I made a deposit and it was not added to my account.
You may have done the deposit during an upgrade or reset of the
FXOpen persoanl area. Please log in to
FXOpen, select
Notice About Payment and the particular method of payment, fill the form.
Top...
3. Where can I find FXOpen details for a bank wire transfer?
Please log in to
FXOpen, select menu
Add Funds → Wire transfer, you will see our bank details there. You can send your transfer to either the Primary or the Secondary details. Wire transfer deposits typically take up to 3-5 working days before the money is added to your
FXOpen account.
Top...
4. What is the fastest deposit option?
E-Currency deposits (WebMoney, Skrill, QIWI Wallet, FasaPay, CashU, c-Gold, etc.) are processed instantly within 1 or 2 minutes.
Wire transfer deposits take 3-5 working days. If you made your deposit and the money has not been added, please fill in the
Notice About Payment form in
FXOpen personal area (see the question 2).
Top...
5. Can I use my credit (or debit) Cards to fund my FXOpen account?
You may fund your
FXOpen account with your credit/debit card using
Add Funds → Credit/Debit Cards in
FXOpen personal area. The money will instantly go from the card to your
FXOpen account.
Get more information on
Credit/Debit Cards payments.
Top...
6. What is FXOpen top-up (pre-paid) card?
FXOpen Top-Up (pre-paid) card is not the same as a Credit Card. You can buy an
FXOpen pre-paid (Top-Up) card from
FXOpen representatives in Asia and use it for deposits. Click
here for more information and use
FXOpen Help.
Top...
7. Can I fund my FXOpen account using different payment systems?
We strongly advise to use the same payment method to deposit and to withdraw. If you use multiple deposit methods, you can withdraw the amount you added from each system back to this system. Then you can withdraw the profit into the payment system that was used to make the largest deposit.
 | Remember, we are not an exchanger place, so we recommend to use only 1 payment method per account! |
.
Deposits: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.
Withdrawals: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.
Profit can also be withdrawn by Wire Transfer (deposit via this option was the largest).
Top...
8. I have a formal WebMoney passport. Can I use it to fund my FXOpen account?
Yes, you can.
Top...
9. What is a Batch code? (for Notices Abount Payments).
Batch code (in the
Notice about Payment through
FasaPay, c-Gold, etc.) — is the identification code of the transaction. As a rule you can look up this code in
Payment History in your account opened with one of these systems.
Top...
10. I made a Wire Transfer deposit (more than 5 days ago) and the money is not in my FXOpen account. What has happened?
Please, log in to
FXOpen, select
Notice About Payment → Wire Transfer, fill in the notice form.
Ask your bank to provide a
SWIFT(telex) copy of the transaction and send it to
finance@fxopen.com. This document can help us to find your payment and add it to your account.
Top...
11. I type the deposit amount in my FXOpen but it gives me the «Amount should be more than zero» error message.
Please, type only the value of your deposit. Do not use the «$» symbol or any other.
Example. 40 (40.00) - is
right.
$40 or 40$ - wrong.
Remember that minimum deposit is USD 1.00 (EUR 1.00, RUB 1.00) unless otherwise required.
Top...
11. My account status says «Not Verified». Can I make a deposit?
Yes, you can. But it is not allowed to deposit without verification via Bank wire and Credit card. Please
verify your eWallet to be able to make a deposit via Bank wire and Credit card.
Top...
13. How can I transfer money to my trading accounts?
You can transfer funds from your eWallet to one of your trading accounts. Use
Transfer → Internal Transfer form in
FXOpen personal area.
Your trading account will be loaded just after you click
Notice. No need for transaction approval from financial department of the company.
Learn more about
How to transfer funds to trading accounts Top...
14. Can I transfer money between my trading accounts?
Yes, it is possible. The money will be transferred within 24-48 hours. No fee for Internal transfers.
Learn more about
Transferring funds between trading accounts.
Top...
15. Can I transfer money to another FXOpen Trader’s account?
Yes, you can transfer funds from your FXOpen eWallet to another Trader’s eWallet using
External transfer.
After you click
Confirm your transfer request will be put into queue and processed by the financial department within 48 hours.
Learn more about
External transfers.
Top...
16. What is a mass external payment?
Mass transfer allows to make multiple payments to other traders' accounts using just one transferring form. Click
Transfer → Mass Payment and fill in the form or upload a CSV file.
Get more information on
FXOpen mass payment.
Top...
17. How to transfer funds between your eWallet currency pockets?
If you need to transfer funds from one currency pocket into another one, please use the
Currency Exchange → Exchange Operations.
Such currency exchange between your eWallet currency pockets usually takes a few second.
Get more important information on
FXOpen multicurrency eWallet.
Top...