1. How can I deposit money to the account?
All the available payment methods are listed on the page
Deposit → Withdrawal.
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2. I made a deposit and it was not added to my account.
You may have done the deposit during an upgrade or reset of the
My FXOpen area. Please log in to
My FXOpen, select
Notice About Payment and the particular method of payment, fill the form. Then send an e-mail to
finance@fxopen.com or go to
Live Chat and ask to add the deposit to your account.
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3. Where can I find FXOpen details for a bank wire transfer?
Please log in to
My FXOpen, select menu
Add Funds → Wire transfer, you will see our bank details there. You can send your transfer to either the Primary or the Secondary details. Wire transfer deposits typically take up to 5 working days before the money is added to your
FXOpen account.
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4. What is the fastest deposit option?
E-Currency deposits (AlertPay, WebMoney, LibertyReserve, PerfectMoney, CashU, c-Gold) are processed instantly within 1 or 2 minutes.
Wire transfer deposits take 3-5 working days. If you made your deposit and the money has not been added, please fill in the
Notice About Payment form
My FXOpen (see the question 2).
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5. Can I use my credit (or debit) VISA or Master Card to fund my FXOpen account?
Sorry, we do not accept payments directly from debit or credit cards. If you open an account with
Alert Pay, you can add your
VISA card as a method of payment to your
Alert Pay account and use your card to fund your
FXOpen account. Please, contact
Alert Pay support service and make sure that they accept
VISA cards from your country.
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6. What is FXOpen top-up (pre-paid) card?
FXOpen Top-Up (pre-paid) card is not the same as Credit Card. You can buy an
FXOpen pre-paid (Top-Up) card from
FXOpen representatives in Asia and use it for deposits. Click
here for more information.
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7. Can I fund my FXOpen account using different payment systems?
We strongly advise to use the same payment method to deposit and to withdraw. If you use multiple deposit methods, you can withdraw the amount you added from each system back to this system. Then you can withdraw the profit into the payment system that was used to make the largest deposit.
 | Note! Remember, we are not an exchanger place, so we recommend to use only 1 payment method per account! |
.
Deposits: $50 Alert Pay, 40$ Webmoney, $200 Wire Transfer.
Withdrawals: $50 Alert Pay, $40 Webmoney, $200 Wire Transfer.
Profit can also be withdrawn by Wire Transfer (deposit via this option was the largest).
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8. I have a formal Webmoney passport. Can I use it to fund my FXOpen account?
Yes, you can.
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9. What is a Batch code? (for Liberty Reserve Notices).
Batch code (in the
Notice about Payment through
Liberty Reserve) — is the identification code of the transaction. You can look up this code in
Payment History in your account on the
Liberty Reserve website.
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10. I made a Wire Transfer deposit (more than 5 days ago) and the money is not in my FXOpen account. What has happened?
Please, log in
My FXOpen, select menu
Notice About Payment → Wire Transfer, fill in the notice form.
Ask your bank to provide a SWIFT(telex) copy of the transaction and send it to
finance@fxopen.com. This document can help us to find your payment and add it to your account.
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11. I type the deposit amount in My FXOpen but it gives me the «Amount should be more than zero» error message.
Please, type only the value of your deposit. Do not use the «$» symbol.
Example. 40 - is
right.
$40 or 40$ -
wrong.
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12. My account status says «Not Verified». Can I make a deposit?
Yes, you may make a deposit via any payment system we accept, except Alert Pay. You may also start trading before you upload verification documents to us.
| Note! You will not be able to make a funds withdrawal or transfer to another FXOpen account
until your account is Verified. See Verification Procedure. |
Yes, it is possible. To transfer money from account
A to account
B, do the following, please:
• make sure your account
A status is
Verified;
• go to
My FXOpen with trader's
A login and password ;
• select menu
Transfer → Internal Transfer;
• type the amount you want to transfer in USD (without the «$» symbol),
• type number of account
B to which you want to transfer and the PIN-code for account
A from which you transfer.
The money will be transferred within 24-48 hours. No fee for Internal transfers.
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