1. My charts are blank and keep saying Waiting for update.
When switching between live/demo and micro accounts, the charts may say
Waiting for Update. To fix the problem do the following, please:
- Close all the market windows and restart the platform again.
- Open a new market watch/windows.
Top...
2. I get Invalid account message.
To fix the problem check the server address and password, please.
Top...
3. I get the Not Enough Money message when I try to place a trade.
Most likely that you don’t have enough balance to trade with the leverage you have chosen or you try to trade large volume (lots). To calculate which leverage and volume are best for you and also what margin you need to open a trade, please, use this formula:
Example. An order on a Standard account with the volume of 0.1 lot EURUSD at 1.3975 and with 1:500 leverage.
The required margin is:
To fix the problem try the following:
- Change the leverage at the FXOpen personal area.
- Change the lot you want to trade.
 | If the equity 25 USD, only can trade in a few pair. |
You have used your
Investor’s password instead of the
Trader’s password to log into the
MetaTrader. Please choose in the menu
File → Login and use your
Trader’s password to enter the system.
Top...
5. I cannot trade — No Connection message in the right bottom corner of the MetaTrader.
Click the connection bars in the right bottom corner of the
MetaTrader, choose
Rescan Servers.
If you still see
No Connection – try this:
- Click on the connection bars again and select FXOpen Trading Server.
- Choose menu Tools → Options → tab Server in the MetaTrader.
- Unselect check box Data Center Auto Configuration.
- Close and open the MetaTrader again.
Top...
6. I cannot trade— message Common Error or Trade Context busy.
It means that at this moment there are too many requests come to the server or you have slow connection with the trading server. Click the connection bars in the right bottom corner of the
MetaTrader, choose
Rescan Servers. After that close and open the
MetaTrader 4 again.
Top...
7. I cannot place an order — message Invalid Stop Loss/Take Profit.
Please, make sure you’ve chosen the correct values for
Stop Loss/
Take Profit.
Top...
8. I cannot open an order — message Requote (for Micro and Standard accounts).
You can get this message on Micro or Standard accounts in volatile market. It means, the price has changed since you clicked the
Buy or
Sell button in your
MetaTrader 4. To avoid
Requotes select checkbox
Enable maximum deviation from quoted price and set the deviation level at 3 pips.
Top...
9. Account history disappeared from my MetaTrader 4.
Right click inside the
Account History tab in the
MetaTrader and choose
All History (or other interval) in the context menu.
Top...
10. MetaTrader and my FXOpen show different balance for my account.
For Micro accounts, the account balance, profit, loss, equity etc. in the
MetaTrader 4 are displayed in
US Cents, but in
FXOpen personal area you will see available funds in
US dollars.
Example. You deposited $10. Balance in
MetaTrader will be 1,000 US Cents but in
FXOpen personal area it will be $10.00.
Top...
11. I don’t see all currency pairs in the Market Watch list in the MetaTrader.
Right click on any currency pair in the
Market Watch window and choose
Show All in the context menu.
Top...
12. How to install an Expert Advisor (EA) in the MetaTrader?
Please, take these steps to install an
Expert Advisor (EA):
- Save the file with your EA into the expertsfolder on your computer. The default folder is:
C:\Program Files\MetaTrader - FXOpen\experts. However, if you installed your MetaTrader to another location, you may have to choose a different folder.
- Open the MetaTrader, enable the Navigator window, click Expert Advisors. You should be able to see your EA in the list.
- Double-click on your EA or drag and drop it onto the chart to activate.
- Adjust the necessary EA settings in the pop up window, click OK.
If you have installed your
EA successfully, you will see a
smiley in the right top corner of your chart. The logs of all operations performed by your
EA are available in the
MetaTrader,
Terminal window,
Experts and
Journal tabs.
Top...
13. How do I install an Indicator in the MetaTrader?
Please, take these steps to install an
Indicator:
- Save the file with your Indicator into the indicators folder on your computer. The default folder is:
C:\Program Files\MetaTrader - FXOpen\experts\indicators. However, if you installed your MetaTrader into a different location, you may have to choose a different folder.
- Open the MetaTrader, enable the Navigator window, click Indicators. You should be able to see your Indicator in the list.
- Double-click on your Indicator or drag and drop it onto the chart to activate.
- Adjust the necessary Indicator settings in the pop up window, click OK.
If you have installed your
Indicator successfully, you will see the confirmation in the
MetaTrader,
Terminal window, tab
Journal tab.
Top...
14. My MetaTrader gets disconnected.
Click the connection bars in the right bottom corner of the
MetaTrader, choose
Rescan Servers.
If you still see
No Connection – try this:
- Click on the connection bars again and select FXOpen Trading Server.
- Choose menu Tools → Options → tab Server in the MetaTrader.
- Unselect check box Data Center Auto Configuration.
- Close and open the MetaTrader again.
Top...
15. What is the difference between Balance, Equity, Margin, Free Margin, Margin Level?
Balance shows the funds in your account based on the closed trades only. When you close a trade, its profit/loss is added/deducted to/from your account
Balance.
Equity = Account Balance + Floating profit/loss of the open trades.
If you have no open trades,
Balance and
Equity show identical values. If you have open trades in the account,
Balance will stay fixed until you close a trade and
Equity will be changing all the time according to the current profit/loss that you are making.
Margin – the funds that you have used to open a trade. See FAQ# 2 of this section for the
Margin calculation formula.
Free Margin = Equity – Margin.
These are the funds that you can use to open more trades.
Margin Level (%) = Equity/Margin*100%.
Top...
16. I keep receiving blank News messages into my MetaTrader. What is the problem?
The
MetaTrader receives only the news titles to alert a trader that an event has taken place. For detailed news information and analysis, please, check the
Economic Calendar,
Live News and
Forex Analytics on
FXOpen website.
Top..
17. I do not see the News tab in the Terminal window in the MetaTrader.
The
News tab will appear as soon as the first news gets to your
MetaTrader. News get to your
MetaTrader only while you are online. If a news message is sent out while you are offline, you will not get it when you log into your account later.
Top...
18. How can I generate a trading Statement for my account?
Trading Statements are e-mailed to clients at the end of every Trading Day (if a Client has traded on that day) and Month (even if a Client has not traded in that month, a Statement will be sent anyway).
If you need a
Trading Statement for a specific time period, you can generate it from your
MetaTrader Account History.
Right click inside the
Account History tab in the
MetaTrader, select
Save as Report (or
Save as Detailed Report), save the file on your computer.
Top...
19. How do I download historical data from the History Center in the MetaTrader?
Select menu
Tools → History Center in the
MetaTrader and choose the currency pair for which you need the historical prices. To download the historical data, please, take these steps:
- Log in to your Standard account in the MetaTrader and close all charts; leave only the chart for which you need the data.
- Right click on the chart, select Properties, Common tab. Select option Offline Chart.
- Close and re-open the MetaTrader window.
- Select menu Tools → History Center in the MetaTrader.
- Choose the currency pair and the timeframe on the left.
- Click Download.
- Wait till the download is complete and close the MetaTrader.
- Open the MetaTrader folder on your computer, open folder History. The default folder is usually:
C:\Program Files\MetaTrader - FXOpen\history\downloads, but if you have installed the MetaTrader to another location, the folder may be different. You should see the folder with the price history files. For example EURUSD.
- Copy and paste the files from this folder into your Trading Server folder. For example:
C:\Program Files\MetaTrader - FXOpen\history\Real 2 FXOpen.
- Open the MetaTrader and open up a new chart for the currency pair you need.
*Please, note that the historical data is provided by the Metaquotes Software Corp. (MetaTrader 4 developer).
Top...
20. I cannot download prices from the History Center in the MetaTrader (Micro account).
If you try to download historical prices from the
MetaTrader 4 History Center, you may get the “
No new data for symbol EURUSD” error message. If you look at the
Market Watch window in your Micro account
MetaTrader, you will notice that currency pair symbols have a “.” at the end. For example EURUSD. instead of EURUSD in a Standard account.
That is why you are not able to download the historical prices from a Micro account. Open a Standard account and download the prices from the Standard account. (For detailed instructions, please, see FAQ# 18 of this section.)
Historical prices for Standard and Micro accounts are identical. You do not have to fund your Standard account, too.
Top...
21. How do I download historical quotes with FXOpen Quotes Downloader?
FXOpen Quotes Downloader - a simple application allowing you to download FXOpen ECN historical quotes or ticks for any currency pair and time interval.
To download quotes with FXOpen Quotes Downloader, please, follow these steps:
- Register here to download DEMO quotes or here to download LIVE quotes.
- Download the latest version of FDK from FXOpen Forum and install it.
 | To download files from forum you have to be registered. |
- In the directory where you installed FDK open the FRE folder and run QuotesDownloader.
- Enter connection address, login and password you received at the step 1. You can click Save to save the credentials.
- Click Connect. If you entered credentials correctly the Download button will become active. In other case click Disconnect and enter your credentials again carefully.
- Click Browse to select the directory to which the files will be downloaded.
- Select the time interval for which you want to download quotes.
- Select the currency pair for which you want to download quotes.
- Select the data type you want to download (ticks, level2 or bars).
- Click Download. You can stop the download by clicking Break. When the download is complete the Browse button will become active.
| The average size of a file with ticks for one trading day is 3-5 Mb. |
Top...
22. What do the digits in the right bottom corner of the MetaTrader stand for?
The digits in the right bottom corner of your
MetaTrader display the traffic. The digit to the left of the “/” (slash) sign displays the Incoming traffic; the digit to the right of the “/” (slash) displays the Outgoing traffic.
Example. 370/2 Kb. Incoming traffic – 370 Kbs, outgoing traffic – 2 Kbs.
Top...
23. How do I set up Trailing Stop?
Trailing Stop is a complex stop-loss order in which the
Stop Loss price is set at some fixed number of pips below or above the market price. If the market price moves in the direction that is profitable to the trader, the
Stop Loss price changes proportionally, but if the currency price moves against you, the
Stop Loss price does not change. This technique allows a trader to set a limit on the maximum possible loss without setting a limit on the maximum possible gain. You also do not have to watch the price on an-ongoing basis and modify the
Stop Loss price manually.
* Trailing Stop is a Client Terminal side feature. For the trailing stop to continue modify the Stop Loss, the trading platform Meta Trader 4 must be running and connected to the Internet.
Top...
24. What time is displayed in FXOpen Meta Trader 4?
The time displayed in your
Meta Trader is
FXOpen trading server time -
GMT +2 (Standard Time). Sadly,
Meta Trader 4 does not allow you to adjust the time in MT4 to match your local time.
Top...