1. How can I withdraw my money?
Please see
Deposit Withdrawal page for all the options.
If you used multiple payment options to fund your account, you can withdraw the amount that came from each of the systems back to this system and withdraw the profit via the system from which your largest deposit was made.
Example. You deposited $40 from Mneybooker, $100 from Alert Pay and $300 from Web Money.
You can withdraw $40 back to Moneybooker, $100 back to Alert Pay and $300 back to Webmoney. You can also withdraw your profit via Web Money.
 | Note! You must use the same payment system to deposit and withdraw money from your account. |
E-Currency withdrawals (WebMoney, CashU, c-Gold) are processed within 24-48 hours.
Wire transfer withdrawals take 3-5 working days.
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3. I have made withdrawal, but did not get money into my account. What is the problem?
Please check your withdrawal status in
My FXOpen area, menu
History → Withdrawals:
- Succeeded – your withdrawal request has been checked by the Finance department and the money has been sent to you. If the withdrawal was made by wire transfer wait several days until the payment comes from our bank to yours.
- True Pending – FXOpen Finance Department have not checked your request yet. It can take from 24 to 48 hours.
- False Pending - you have not confirmed your request by e-mail. Check the e-mail address you have used for account registration, find the letter Withdrawal Confirmation from noreply@fxopen.com and click the link specified in the letter. You will be redirected to My FXOpen. Enter your login and traders password, if necessary. When you complete the process successfully you will see the message:
"Dear Client! You have successfully confirmed your transaction. Thank you for your time!"
After that, the withdrawal status will change to
True Pending, and the FXOpen Finance Department will receive your funds withdrawal request.
- Rejected - the funds withdrawal request is rejected. The reason is specified in column Details/Comment. The most common reasons are: the use of different payment systems for the deposit and withdrawal from the account; insufficient funds in the account; bonuses are withdrawable once the trade volume exceeds 10 Standard lots or 100 Micro lots.
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4. I have made request for withdrawal but did not get confirmation e-mail. What do I do?
Please, do the following:
- Check your junk folder.
- Make sure you remember what e-mail address has been used for your account registration. You can check that in My FXOpen area, menu Settings → Personal.
- Yahoo does not always deliver letters from FXOpen. We strongly recommend you to use other e-mail services (gmail or hotmail). To change e-mail address, please, send a request to finance@fxopen.com, include your trading account number, new e-mail and attach a scan of your passport or other ID. Once the e-mail address will be changed (the new address appears in the My FXOpen area, menu Settings → Personal, make a new request for withdrawal. Withdrawal Confirmation Letter will be sent to your new e-mail address.
- In My FXOpen area, menu Settings → Personal an e-mail address is not dsplayed at all. This is a technical problem. Please, report it to finance@fxopen.com or contact the Live Chat. Our technical department will fix the problem, and when the e-mail address will appear in the My FXOpen area menu Settings → Personal make a new request for withdrawal of funds.
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5. Can I trade after making request for withdrawal?
We recommend you to stop your trade for 48 hours after the request for withdrawal has been made (while your request has the
True Pending status). If you still continue to trade, please, make sure that your free margin exceeds your withdrawal amount. If you have open trades and your withdrawal amount exceeds your free margin at the moment when FXOpen Finance Department is checking your request – your withdrawal request will be rejected with the comment
«Insufficient free margin».
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6. How often can I withdraw money from my account?
As often as you wish. We do not have any restriction for withdrawal amount and for the number of withdrawal requests.
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7. I used several deposit options to fund my account and made profit. How can I withdraw?
If you used several options to deposit and made profit, you can withdraw in parts: the deposit amount received from each of the payment systems must be withdrawn back to these systems.
Profit can be withdrawn to the payment system from which the largest deposit was made.
Example.
Deposits:
Withdrawals:
- $50 Moneybookers;
- $40 Webmoney;
- $300 CashU ($200 CashU deposit + $100 profit. Profit is withdrawn to CashU as the deposit via this option was the largest).
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8. I used several deposit options to fund my account and I lost. How can I withdraw the remaining money?
The remaining money can be withdrawn in parts, in percentage to the deposits that were made from each of the systems.
Example.
Deposits:
(The total: $1000 or 100%, so, CashU deposit makes up 50%, Perfect Money deposit – 30%, Moneybookers deposit – 20%).
The trader loses $700 and wants to withdraw the remaining $300.
Withdrawals:
| Please, note! If you used several options to deposit and one of them was bank wire transfer, you must withdraw the money that came from electronic payment systems (WebMoney, CashU, Monebookers, etc.) back to these systems. Only after that you can withdraw by bank wire. |
| Please, note!
If you used several options to deposit (including internal transfer from another FXOpen account) and one of them was local deposit, you should contact FXOpen representative in your country, to check if you can use "local withdrawal". Local withdrawal rules may vary from country to country, but in most cases, if you want to use local withdrawal, you should fund your account via the local deposit option only. Using mixed deposit options will disqualify you from using local withdrawal. |
If you funded your account using one payment option, then lost the deposit completely, re-deposited from another payment option and made profit, you can withdraw the deposit and profit via the last used payment option.
Example.
A client deposits $100 using CashU, loses this deposit (his account balance is $0 or near so), then makes the second deposit ($300 via Webmoney) and makes some profit. In this case the client can withdraw everything to Webmoney.
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10. Can I cancel request for withdrawal?
Yes, as long as the status of your request is
Pending you can cancel this request. In
My FXOpen area menu select
History → Withdrawals, find the request you’d like to cancel in the list and click the
Cancel on the right.
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11. Are there any limitations applied to the Payoneer card withdrawals?
Yes, note that limitations may apply to the
Payoneer card withdrawals depending on the deposit option you used to fund your account:
- Bank wire deposits: withdrawals to the Payoneer cards are available;
- E-currency deposits (Webmoney, Perfect Money, C-Gold): withdraw the amount of your deposit back to the e-currency payment system, then withdraw the rest (profit or bonuses) to the Payoneer card;.
- Moneybookers deposits: withdrawals to Payoneer are not available;
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12. My withdrawal request was rejected as my name in Liberty Reserve does not match FXOpen account. But it is not true.
According to our withdrawal policy we are not able to process withdrawals if your
Liberty Reserve account name is different from your
FXOpen account name.
Change the account name in your
Liberty Reserve account and use the same account name, that you have in your
FXOpen account. It is not your First name or Last name; this is the name which you use as the Account name in
Liberty Reserve account.
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