1. How can I withdraw my money?
Please see
http://fxopen.com/DepositWithdrawal.aspx for all the options.
If you used multiple payment options to fund your account, you can withdraw the amount that came from each of the systems back to this system and withdraw the profit via the system from which your largest deposit was made.
Example. You deposited $40 from Liberty Reserve, $100 from Alert Pay and $300 from Web Money.
You can withdraw $40 back to Liberty Reserve, $100 back to Alert Pay and $300 back to Webmoney. You can also withdraw your profit via Web Money.
 | Note! You must use the same payment system to deposit and withdraw money from your account. |
E-Currency withdrawals (AlertPay, WebMoney, LibertyReserve, PerfectMoney, CashU, c-Gold) are processed within 24-48 hours.
Wire transfer withdrawals take 3-5 working days.
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3. I have made withdrawal, but did not get money into my account. What is the problem?
Please check your withdrawal status in
My FXOpen area, menu
History → Withdrawals:
• Succeeded – your withdrawal request has been checked by the Finance department and the money has been sent to you. If the withdrawal was made by wire transfer wait several days until the payment comes from our bank to yours.
• True Pending – FXOpen Finance Department have not checked your request yet. It can take from 24 to 48 hours.
• False Pending - you have not confirmed your request by e-mail. Check the e-mail address you have used for account registration, find the letter
Withdrawal Confirmation from
noreply@fxopen.com and click the link specified in the letter. You will be redirected to
My FXOpen. Enter your login and traders password, if necessary. When you complete the process successfully you will see the message:
"Dear Client! You have successfully confirmed your transaction. Thank you for your time!"
After that, the withdrawal status will change to
True Pending, and the FXOpen Finance Department will receive your funds withdrawal request.
• Rejected - the funds withdrawal request is rejected. The reason is specified in column
Details/Comment. The most common reasons are: the use of different payment systems for the deposit and withdrawal from the account; insufficient funds in the account; bonuses are withdrawable once the trade volume exceeds 10 Standard lots or 100 Micro lots.
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4. I have made request for withdrawal but did not get confirmation e-mail. What do I do?
Please, do the following:
• Check your junk folder.
• Make sure you remember what e-mail address has been used for your account registration. You can check that in
My FXOpen area, menu
Settings → Personal.
• Yahoo does not always deliver letters from
FXOpen. We strongly recommend you to use other e-mail services (gmail or hotmail). To change e-mail address, please, send a request to
finance@fxopen.com, include your trading account number, new e-mail and attach a scan of your passport or other ID. Once the e-mail address will be changed (the new address appears in the
My FXOpen area, menu
Settings → Personal, make a new request for withdrawal. Withdrawal Confirmation Letter will be sent to your new e-mail address.
• In
My FXOpen area, menu
Settings → Personal an e-mail address is not dsplayed at all. This is a technical problem. Please, report it to
finance@fxopen.com or contact the
Live Chat. Our technical department will fix the problem, and when the e-mail address will appear in the
My FXOpen area menu
Settings → Personal make a new request for withdrawal of funds.
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5. Can I trade after making request for withdrawal?
We recommend you to stop your trade for 48 hours after the request for withdrawal has been made (while your request has the
True Pending status). If you still continue to trade, please, make sure that your free margin exceeds your withdrawal amount. If you have open trades and your withdrawal amount exceeds your free margin at the moment when FXOpen Finance Department is checking your request – your withdrawal request will be rejected with the comment
«Not enough money. Please, close your open trades».
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6. How often can I withdraw money from my account?
As often as you wish. We do not have any restriction for withdrawal amount and for the number of withdrawal requests.
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7. I used several options for deposit. Which option I have to use for withdrawal?
If you used several options for deposit you can withdraw the deposit amount back to each system. Profit can be withdrawn to the system from which the largest deposit has been made.
Example. Deposits: $50 Alert Pay, 40$ Webmoney, $200 Wire Transfer.
Withdrawals: $50 Alert Pay, $40 Webmoney, $200 Wire Transfer.
Profit can also be withdrawn by Wire Transfer (deposit via this option was the largest).
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8. Can I cancel request for withdrawal?
Yes, as long as the status of your request is
Pending you can cancel this request. In
My FXOpen area menu select
History → Withdrawals, find the request you’d like to cancel in the list and click the
Cancel on the right.
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